Privacy Policy

Who We Are

We are Ingrown Nail Surgery £286 | Podiatry Chiropody £40 | Anna Green Hendon (BUPA Verified), trading at Sabel Chemist, 116 Brent Street, Hendon, London NW4 2DT.

What Data We Collect

We may collect personal information such as your name, phone number, email address, and medical history relevant to your podiatric treatment.

Why We Collect It

We collect this data to provide you with podiatric care, manage your appointments, communicate with you about your treatment, and comply with our regulatory requirements as healthcare professionals governed by the HCPC.

Our Legal Basis for Processing Data

Our legal basis for processing your personal data is our legitimate interest in providing healthcare services. We may also rely on your consent for marketing communications. We have a legal obligation to retain clinical records.

How We Store Your Data

Your data is stored in secure digital records. In line with NHS and HCPC records management guidance, we retain clinical records for a minimum of 8 years for adults. For children, records are retained until the patient's 25th birthday, or 8 years after their last treatment, whichever is longer.

Photo Assessments

If you send us a photograph of your toe for an ingrown toenail photo assessment, that photograph is health data. This section explains exactly what happens to it.

What we collect. A photograph of the affected toe, together with your name and the contact details you give us. You can send it in three ways: the upload form on this website, WhatsApp, or email. All three reach the same practice.

Why we collect it. So Anna can look at the photograph and give you an initial opinion on whether you are likely to need treatment. It is an opinion based on a photograph. It is not a diagnosis and it does not replace an in-person consultation.

Our legal basis. We rely on our legitimate interests under Article 6(1)(f) of the UK GDPR to give you the advice you asked for and to keep a record of what was advised. Because a photograph of a body part sent for clinical advice is special category health data, we also rely on Article 9(2)(h), the provision of health care by a regulated health professional. Anna is registered with the Health and Care Professions Council and is bound by a duty of confidentiality. The tick boxes in the photo assessment form are there so you understand what happens to your photograph. They are an acknowledgement, not the legal basis, which means withdrawing them does not by itself require us to delete a record we are keeping for the reasons set out below.

How long we keep it, and where. We keep the photograph as a record of the advice given. Two copies exist: one on the website server and one in the practice email inbox. Access is restricted to Anna. We keep it so that, if a concern or a claim is raised later, we can evidence what was actually advised. If you go on to become a patient, the photograph forms part of your clinical record and the retention periods under How We Store Your Data above apply instead.

Your rights over a photograph. You can ask us for a copy of it, ask us to correct information held with it, and object to how we use it. You can ask us to delete it, and we will unless we still need it to establish, exercise or defend a legal claim, which is a recognised limit on the right to erasure under Article 17(3)(e) of the UK GDPR, or unless it has become part of your clinical record, in which case the retention periods above apply. If we refuse a deletion request we will tell you why, and you can complain to the Information Commissioner\u2019s Office.

WhatsApp. WhatsApp is a third party service with its own privacy terms. A photograph you send over WhatsApp passes through their systems as well as ours. If you would rather it did not, use the upload form on this website instead.

Third-Party Services

We use a few trusted third-party services that may process your data:

• Google Analytics: We use this service to collect anonymised data about website usage to help us improve user experience. Your personal data is not identifiable.
• Google Maps: An interactive map is embedded on our contact page to help you find our clinic. Google may process location data as per their own privacy policy.
• Calendly: We use Calendly for online appointment scheduling. When you book an appointment, your data is processed by Calendly according to their privacy policy.

Cookies

This website uses essential cookies for basic site functionality. We also use Google Analytics cookies to gather anonymised usage statistics. We do not use advertising or tracking cookies that share your data with third parties for marketing purposes.

Your Rights Under UK GDPR

Under UK data protection law, you have rights including:

• Your right of access - You have the right to ask us for copies of your personal information.
• Your right to rectification - You have the right to ask us to rectify information you think is inaccurate.
• Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
• Your right to restriction of processing - You have the right to ask us to restrict the processing of your information in certain circumstances.
• Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.
• Your right to data portability - You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.
• Your right to withdraw consent - Where we have relied on your consent, you have the right to withdraw it at any time.
• Your right to complain - You have the right to complain to the Information Commissioner's Office (ICO) if you are unhappy with how we have used your data.

How to Make a Data Request

To exercise your rights, please contact us by phone on 0208 202 6008 or in writing at our clinic address: Sabel Chemist, 116 Brent Street, Hendon, London NW4 2DT.

Changes to This Policy

We may update this policy from time to time. The date below indicates the last time it was revised.

Last Updated: February 2026